One of the challenges of viral marketing and social media campaigns is tracking the return on your investment. While it"s fairly easy to say "sales went up" or "traffic went up," figuring out the actual monetary impact so that you can justify your spending can be difficult. That"s why the teams at Fox Interactive Media and Carat have released a study that aims to quantify the success of two Carat clients that ventured into the social media realm.
From Advertising Age:
The study, which was fielded in fourth quarter last year and first quarter this year, involved case studies from two Carat clients, Adidas and Electronic Arts. It looked at three different types of ad interactions available through MySpace: display ads, custom marketer MySpace pages, and branded profile skins and features consumers can use on their personal pages. It also measured lift in four traditional ROI metrics: intent to purchase, positive brand image, intent to recommend and unaided awareness.
"We wanted to get marketers away from the idea of friends-as-the-new-click-through-rate as a measure of success," said Heidi Browning, senior VP-client solutions at FIM. Instead, the company hoped to coin a new metric to represent the value of the viral effect of users plugging brand assets into their MySpace pages. "This is the first study to say there is a value associated beyond the media investment [because of] the viral capabilities that social networking enables," she said.
The goal here was to look beyond things like pass-rates and page views to judge the impact on branding, sales and looks at the ways that consumer interaction with the campaign changes the context of the message.
In the study, Adidas created custom skins for MySpace pages based on a new soccer cleat it was marketing. EA ran a contest on MySpace that pitted bands against each other for the opportunity to have a song appear in a new video game. In the case of EA, 70% of the people who said they"d buy the game (intent to purchase) were influenced by the viral elements or recommendations from friends.
In other words, the study confirms the primary motivation behind social media marketing: credibility. People are going to trust friends (and even the strangers that become online friends) more than they trust marketing companies. Finding ways to play off of that trust to increase branding and credibility are the keys to strong campaigns.
The tricky part is that just being present in the social-networking space won"t be enough to capture the momentum effect. Mr. Briggs noticed three attributes of the campaigns that attracted people: They gave consumers a way tell their own stories using the brand as a reference point; they gave people something to talk about; and they gave people opportunities to realize their dreams or fantasies through components such as sweepstakes and contests.
No surprises there. Let consumers have a voice. If your product is good enough, that voice will help you make sales.
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